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Service Designer

San Francisco Human Services Agency

Service Designer’s role is to improve how the public and employees experience the Human Services Agency’s (HSA’s) service delivery across our full range of programs. A single HSA service can require the public or agency employees to use the internet, the intranet, phone calls, faxes, emails, posted mail, text messages, and paper forms. These multiple channels of service delivery can make the process complicated, inefficient and ineffective.

The service designer’s job is to work with and for HSA’s clients, employees, and community partners to measurably improve service delivery across its different channels. HSA’s newly created Digital Services Team, Chief Communications Office, and currently being rebuilt website will be important factors in this work.

The Service Designer will be part of a three-person team in the HSA Innovation Office, working closely with a Visual Designer, the Innovation Office Director, and contracted consultants. The Office is within a portfolio of work lead by an Agency executive who reports directly to the head of HSA.


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